Privacy Policy

Revive Mobile Batteries (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website or contact us, including through our “Request Mobile Service” form.

1) Scope

This policy applies to personal information collected through:

• our website and pages (including service pages),

• enquiries by phone, email, social media, or online forms,

• any booking/request for mobile service.

2) What personal information we collect

We may collect the following types of information:

• Identity and contact details: name, phone number, email address

• Service details: vehicle type, issue type, make/model, service location, message details

• Technical and usage data: IP address, device/browser data, pages visited, referring pages, and cookies (see section 7)

• Payment-related information: where applicable, payment confirmation details (we generally do not store full card details)

3) How we collect personal information

We collect information when you:

• submit a form on our website,

• call, message, or email us,

• request a quote, booking, or mobile service,

• interact with our social media channels,

• browse our website (via cookies/analytics).

4) Why we collect and use personal information

We collect and use personal information to:

• respond to enquiries and provide mobile battery services,

• confirm service details and dispatch assistance,

• provide quotes/invoices and process payments,

• improve our website, services and customer experience,

• manage safety, fraud prevention, and compliance,

• send service updates and (where permitted) marketing communications.

5) Disclosure of personal information

We may disclose personal information to:

• our staff and contractors as required to deliver services,

• service providers that help us operate (e.g., hosting, email, analytics, payment processing, security),

• regulators or law enforcement where required or authorised by law.

Some providers may store/process data outside Australia. We take reasonable steps to ensure appropriate protections are in place.

6) Direct marketing

If we send marketing messages (e.g., offers by email or SMS), we will provide a clear option to unsubscribe/opt out. You can opt out at any time by using the unsubscribe method in the message or contacting us.

7) Cookies and analytics

We may use cookies and similar technologies to:

• remember user preferences,

• measure and improve performance,

• understand how visitors use the site.

You can control cookies via your browser settings. Disabling cookies may affect functionality.

8) Data security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure.

We keep personal information only for as long as needed for the purposes in this policy (or as required by law), then securely destroy or de-identify it where appropriate.

9) Accessing and correcting your information

You may request access to the personal information we hold about you and request corrections if it is inaccurate, out of date, incomplete, irrelevant or misleading. We may need to verify your identity before responding.

10) Complaints

If you have a privacy concern or complaint, please contact us using the details below. We will acknowledge your complaint and aim to respond within a reasonable timeframe.

11) Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be posted on our website with the updated date.

12) Contact us

Revive Mobile Batteries
Email: info@revivemobilebatteries.com
Service area: Sydney, Australia
Business address: [insert address]